Privacy Policy

Last Updated: July 24, 2025

Www.apnagram.in, a platform of M/s. Innorize Enterprises Private Limited ("Company,", “Platform” "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, process, disclose, and safeguard your information when you use our platform, website, mobile application, and related services (collectively, the "Platform").

This Policy is compliant with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

   We may collect the following categories of information:

   1. Personal Information

      Information that can be used to identify you, including but not limited to:

      • Full name and Address
      • Email address
      • Mobile number
      • Profile picture
      • Social media profile information (if you use social login)
   2. Authentication Data
      • Login credentials (hashed or encrypted)
      • OTP-based verification tokens
   3. User-Generated Content
      • Text, comments, questions, images, or media that you post, share, or transmit on the Platform
   4. Usage and Technical Data
      • IP address, device identifiers, browser type, language, access time, and referring URLs
      • Clickstream data, platform interactions, and engagement metrics
   5. Cookies and Tracking Technologies

      We use cookies, web beacons, and similar technologies to enhance user experience and analyze usage trends. You may control cookies through your browser settings.

2. How We Use Your Information

   We may use your information for the following lawful purposes:

   • To operate, maintain, and improve our Platform
   • To personalize content and experiences
   • To process transactions or verify user identity
   • To send administrative information, updates, and support communications
   • To detect, prevent, and address fraud, abuse, and technical issues
   • To comply with applicable laws and enforce our Terms of Use
   • To conduct internal audits, data analysis, and research
3. Social Login and Mobile OTP Authentication
   • If you choose to sign in using a third-party provider (such as Google or Facebook), you authorize us to collect limited information from those accounts as per their privacy policies.
   • We may also use mobile OTP authentication to verify your identity. This information is used solely for security and account verification purposes.
4. Sharing of Information

   We do not sell, rent, or lease your personal data. We may share your information only in the following circumstances:

   1. With Your Consent: Where you explicitly consent to us sharing your data with third parties.
   2. With Service Providers: With trusted vendors, cloud providers, and contractors who assist in hosting, maintenance, data processing, analytics, customer support, etc., under strict confidentiality obligations.
   3. For Legal Obligations: To comply with laws, regulations, legal processes, or enforceable governmental requests (e.g., court orders, subpoenas).
   4. Business Transfers: In case of a merger, acquisition, financing, or sale of company assets, your information may be transferred as part of that transaction, provided the recipient agrees to respect your personal data in a manner consistent with this Privacy Policy.
5. Data Security

   We implement industry-standard technical and organizational security measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction. These include:

   • SSL/TLS encryption
   • Access controls and authentication
   • Secure hosting environments
   • Regular security assessments

   However, no internet-based platform is 100% secure. We encourage you to take reasonable precautions when using the Platform.

6. Data Retention

   We retain your personal data only as long as necessary to:

   • Provide services
   • Fulfill legal and regulatory obligations
   • Resolve disputes
   • Enforce our policies

   When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

   Subject to applicable laws, you may exercise the following rights:

   • Right to Access: Request a copy of your personal data held by us.
   • Right to Correction: Request corrections to inaccurate or outdated data.
   • Right to Deletion: Request deletion of your personal information (subject to legal exceptions).
   • Right to Withdraw Consent: Withdraw consent for data processing at any time.

   To exercise these rights, contact our Grievance Officer (see Section 8).

8. Grievance Officer

   As required under the Information Technology Act, 2000, and IT Rules 2011, you may contact our Grievance Officer for any concerns:

   • Grievance Officer Name: Mr. Lohith Reddy
   • Email: privacy@apnagram.in
   • Phone Number: 8977239459
   • Response Time: Within 15 working days
9. Children’s Privacy

   Our Platform is not directed at children under the age of 13 (or 18 where applicable). We do not knowingly collect personal data from minors without parental consent. If you believe we have collected such information, please contact us immediately.

10. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in legal, technical, or business developments. When we do, we will revise the "Last Updated" date and, where appropriate, notify you via prominent notice or email.

11. Contact Us

    If you have any questions, concerns, or feedback regarding this Privacy Policy, you may contact us at:

    • Email: privacy@apnagram.in
    • Mailing Address: M/s. Innorize Enterprises Private Limited., Address: D.No.17-1-389/18-B, 4th Floor, Prashanth Nagar Colony, Saidabad, Hyderabad-500059.